We understand returns are a normal part of buying any product online in the modern age. Our returns policy is clear and transparent on the conditions of return of goods for any reason.
Change Of Mind
You may return any product to us within 14 days of delivery if you change your mind, or for any other reason., For A Full Refund Or Exchange. Under these circumstances the product must be returned to us in new or as new re-saleable condition, The same condition in which the product was supplied to you. We reserve the right to refuse any return which is sent back to us which does not meet this requirement. If that does happen, The Fog Works will ship the item back to you using Royal Mail 48.
DOA (Dead On Arrival)
If a product supplied by us turns out to be DOA, you must contact us within 24 hours to notify us of the issue. We will organise return / replacement / refund without any cost to you. Out of this period the faulty returns policy will apply.
If a product supplied by us becomes faulty you must notify us as soon as possible. Please refer to our warranty policy for greater detail on whats classed as a ‘faulty’ product. In this case we will usually organise return / replacement / refund on a case by case basis.