Warranty / Safety

Authenticity

All products supplied by The Fog Works are guaranteed to be 100% authentic. We will never supply a fake product. Most products (Where applicable) come with scratch off security codes for the customer to check with the manufacturer,

Hardware

All hardware is subject to a 28 day parts warranty unless otherwise stated. This does not effect your statutory rights.

Tanks (Containers which hold e-liquid): Are considered single use disposable items and as such are covered by DOA only.

Coils (Atomizer Heads): Are considered single use disposable items, coils have a limited lifespan. The Fog Works can not guarantee any life cycle period on these items.

Cotton (Wicking Material): Are not included. Wicking material has no guaranteed lifespan.

Rebuildable Tanks (RTA, RDA, RDTA): Are covered for 28 days for manufacturing defects. Issues such as leaking / spit back / burning are usually caused by user error.

Mods (With Replacement Battery’s): Are covered by 28 days return / exchange / refund warranty.

Mods / Battery (With Internal Battery cells): Are covered by 28 days return / exchange / refund warranty. Internal cell devices usually have a life expectancy of 3-12 months.

Li-on Battery’s (Cells): Are exempt from standard warranty and are covered by DOA only. Li-on battery’s have a life expectancy of between 3-12 months. You should replace cells every 12 months for safety and performance.

Battery Chargers: Have a 12 month warranty, providing they are not subject to misuse.